IT outsourcing

All About IT Outsourcing

By Kotai Electronics

Information technology (IT) outsourcing is the practice of contracting out the management of information technology and related systems to a qualified supplier of outside technological assistance. Companies hire vendors to handle their IT development and management needs in order to get advantages including cost savings, technological prowess, and market agility. Kotai Electronics is the best IT outsourcing company in Kolkata, India.

The same drivers that drive traditional outsourcing, like a focus on core competencies, cost, and quality, also drive IT outsourcing. One benefit of IT outsourcing, according to the School of Public and Environmental Affairs in Indianapolis, is cost savings, quicker deployment, access to IT talents, and employee flexibility.

Given below we write a short note on outsourcing.

Table of Content

  • What is IT Outsourcing?
  • Why is IT outsourcing Important?
  • Types of outsourcing
    • Onshore
    • Offshore
    • Nearshore
  • How does IT outsourcing work?
  • Advantages of IT outsourcing
  • Conclusion

What is IT outsourcing?

IT outsourcing

IT outsourcing is a strategic method in which a number of technical requirements are assigned to external service companies with experience in supplying software products or fulfilling quality requirements. IT outsourcing started out as a way to save costs, but it quickly gained popularity as a way for businesses to get the necessary knowledge and take advantage of potential outsourcing benefits.

In addition to supervising a particular project or process, IT outsourcing includes a number of smaller tasks. The software development process, including conception, designing, testing, implementation, and technical support, is completely in the control of the IT outsourcing organization.

Software outsourcing companies can offer technical support on a project-by-project basis, fully managed, in a founder model, or often by utilizing the qualified staff of external IT outsourcing companies.

Why is IT Outsourcing Important?

The idea of outsourcing is one that gets people excited. Others despise it, while others adore it. Nothing appears to divide a gathering of business experts more quickly than the suggestion of outsourcing some services.

Many business owners are mindful of the process of hiring outside companies to carry out tasks that are traditionally done in-house. Small businesses often outsource their accounting, distribution, payroll processing, and many other crucial tasks—often because they have no other option. Many large businesses use outsourcing to reduce costs. In response, entire industries have developed to meet the need for outsourcing in businesses.

Outsourcing is crucial for almost every firm today, despite the fact that some people will fight it to the death.

Although outsourcing can help you save money, that isn’t the sole benefit. Numerous long-term benefits can be obtained by wise outsourcing. Diverse enterprises all across the world are increasingly using outsourcing as a tool.

These self-described “nerds” found themselves suddenly in possession of budgets, and they were given the tools necessary to improve the usefulness of their department. When CEOs recognized that a strong IT department could help their hospital not only save but make money, they were given their rightful place at the table.

This required exploring beyond the capabilities of your current IT department and looking for helpful resources that were accessible elsewhere. After all, manually implementing each new hardware and software deployment throughout the whole organization, including installing malware protection, cloud migration, and domain migration, might take weeks and rarely go smoothly.

So how could a CIO combine the expertise that his internal IT staff had while being current with the industry’s constant advancements? He also had to figure out how to execute these upgrades at a reasonable cost while safeguarding sensitive patient data.

Outsourced IT is one approach that has gained popularity in recent years as its advantages have become more apparent to medical enterprises of all kinds. According to estimates, 74 percent of businesses worldwide employ some sort of outsourced IT service. IT outsourcing now encompasses far more than just web development; it is no longer a limited concept.

Types of IT Outsourcing

The types of IT sourcing are given below:

Types of IT Outsourcing

Onshore Outsourcing

Outsourcing a portion of your business operations offshore, often known as offshoring, is a tactic used to reduce labor costs. Other nations have lower labor costs than those in local markets to complete a given work.

Offshoring is also done to access the international expertise provided by other nations and to penetrate new markets in the pursuit of globalization.

Offshoring has also gained popularity as a way to get around local laws that forbid specific operations.

Example of offshore outsourcing

  • Individual banks outsource their back-office operations to other nations that have a productive and affordable labor force.
  • Manufacturers keep finished items in their own country while outsourcing the first step of manufacturing goods to a country with lower labor and raw material costs.
  • Staffing companies outsource their labor services to foreign nations.
  • The retailers import goods into domestic marketplaces from foreign markets.
  • import raw materials and inputs from less expensive markets.

Offshore outsourcing

The practice of hiring services from outside a business but within the same nation is known as onshore outsourcing or domestic outsourcing. Onshore outsourcing has some advantages, including the fact that contact center employees are familiar with regional concerns and customs and have a similar experience to your customers. Data security, privacy, and sensitive information can be monitored and stored more easily in a home nation.

Onshoring’s drawbacks include labor pool restrictions and the likelihood that doing business in the company’s home country will be the most expensive alternative. Finding enough workers with the necessary expertise and scaling up rapidly, for example during surge-related events, may be challenging.


One instance of onshore outsourcing is when a local company contracts out its cleaning to a nearby firm that can offer dependable, competent, and well-managed custodians who can handle cleaning, maintenance, and junk removal better than the company could if it attempted to manage those services on its own.

Onshore outsourcing is typically carried out by businesses with stringent operational and legal constraints, such as financial and healthcare firms that are obligated to maintain patient records and data domestically.

Nearshore outsourcing

When a firm outsources work to a neighboring nation, it is known as nearshore outsourcing.

When a firm outsources work to a neighboring nation, it is known as nearshore outsourcing.

Cost savings, cultural alignment, geographic proximity, and a similar time zone are a few benefits of nearshore outsourcing. For instance, if operating costs make it impossible to continue in your home country, nearshore locations can serve as the best long-term outsourcing locations.

While it is sometimes believed that nearshore outsourcing can’t scale as well as onshore outsourcing, these worries can be allayed with excellent training and improved customer experience technology. Similarly, nearshoring is a fantastic approach to test the waters of offshore services when comparing them to nearshore services. A nearshore facility or talent pool should be used for some operations.

While it is sometimes believed that nearshore outsourcing can’t scale as well as onshore outsourcing, these worries can be allayed with excellent training and improved customer experience technology. Similarly nearshoring is a fantastic approach to testing the water of offshore services

How IT Outsourcing works?

How IT Outsourcing works

This sector of the economy is large and expanding quickly, including nearshore IT outsourcing. You are certainly an investor in the industry in some way if you are reading this, and you know that the reason why is not really difficult. There is a skill shortage between the supply and demand of IT specialists generally.

And in the most developed economies, the disparity is the largest, driving rates up to heights that may be challenging to financially reconcile with business rationale. Retention becomes a problem if the specialists are able to be employed at all.

Add additional factors, such as the necessity for organizations to employ several IT specialists depending on the project at hand. It’s sometimes impossible for an internal team with long-term contracts, a constant size, and a particular tech stack to adapt quickly enough to changing IT requirements.

Include other reasons like companies needing multiple IT specialists to work on different projects at various times, potentially or truly. It’s sometimes impossible for an internal team with long-term contracts, a constant size, and a particular tech stack to adapt quickly enough to changing IT requirements.

If you are familiar with the IT industry and the demand for IT professionals, you are aware that many businesses can benefit greatly from outsourcing their IT needs.

It handles all the issues it is expected to when it functions properly:

Outsourcing IT to the nearshore or offshore frequently push prices to levels that are more profitable.

The capacity to grow teams down or up when project schedules require.

The ability to modify the technology platform, levels of experience, and other factors as project durations require.

In other words, your IT team is always the proper size and skill set combination. frequently for a lot less money than an internal team’s overheads.

what is the top reason for global outsourcing of IT services?

The trend of outsourcing in the IT sector is easily expanding throughout the sector. Outside of their national borders, companies are more likely to discover more solid and lengthy solutions.

  • Downsizing Costs
  • Saving Time and Resources
  • Access to New Skills and Technology 
  • Improved Flexibility
  • Stronger Focus on The Business
  • Risk Sharing
  • Explore Talent

Advantages of IT Outsourcing

While the advantages of in-house IT may be encapsulated in a few sentences, those of outsourcing are much more extensive.

Advantages of IT Outsourcing

Obtain Crucial Capabilities

People come to mind when you think of outsourcing. For necessary services like data storage or security monitoring, third-party suppliers are also a possibility. You could desire to use virtualized software but lack the necessary funds. As you might expect, outsourcing may enable you to incorporate these services into your infrastructure, depending on the provider.

Scaling Staff

Hiring new employees poses difficulties, notably in terms of time and money, especially in the IT industry. However, with outsourcing, qualified IT professionals have incorporated important projects and duties right away. Additionally, the staff is scaleable, allowing an organization to hire as many or as few people as necessary. You can cut back on staff after projects are completed. This adaptability allows for unheard-of project management control without taking the time to find and train new staff.

Enhanced Security

An organization can get additional security services through outsourcing, such as data backup, protection, and monitoring. Providers can keep up with upgrades to important programs like antivirus software and maintain best practices for cybersecurity. They can also monitor and identify odd network activities.

This is advantageous since harmful coverage gaps are created when some companies lack the funding to invest in their cybersecurity infrastructure. These holes open the door to future incursions, which bring about downtime and a wide range of additional issues.

Cost cutting

Cost savings are a regular advantage of outsourcing IT for the reasons already outlined. Less capital is needed because businesses don’t have to train or retain long-term employees.
In addition, rather than requiring a company to build all the necessary infrastructure themselves, an MSP can offer IT infrastructure via virtualized services or something similar. These, together with countless ancillary advantages like increased productivity and greater security, boost a business’s bottom line and enable it to compete with IT despite the lack of local resources.

Greater Focus

Even if a company does outsource, it doesn’t necessarily mean that they lack IT capabilities. Sometimes outsourcing is done to shore up the organization’s weakest parts or help with bigger projects. However, this enables on-site workers to concentrate on their areas of expertise and set priorities.

For instance, if a business outsources IT to deal with important customer questions, its in-house team can give more priority to bigger jobs like cybersecurity monitoring, network upgrades, or the installation of new infrastructure.


In conclusion, outsourcing is a business technique utilized by firms to outsource their business operations to other entities, for reasons like lack of knowledge. Enterprises all around the world are responding favorably to outsourcing these days, with 70% of European companies currently utilizing it for purposes including seeking cash infusion, reducing risk and operational costs, etc.

Although it is not the best tool for every work, outsourcing can be effective in certain situations. There are a few common and established issues with outsourcing. Players in the outsourcing industry frequently have issues with poor planning and below-expected performance. These issues can be solved, but there isn’t a magic bullet, and some things are just impossible to foresee.